Privacy policy

Last updated: January 15, 2025

This Privacy Policy describes how Lumière (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from drinklumiere.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

Information We Collect

Information Collected Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Name, address, phone number, and email.

  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Username, password, security questions, and other account-related details.

  • Shopping information: Items viewed, carted, saved, loyalty points, reviews, referrals, or purchases.

  • Customer support information: Details shared in communications with us.

Some features of the Services may require you to directly provide us with certain information. Choosing not to provide this information may limit access to some features.

Information Collected Automatically ("Device Data")

When interacting with our website or sending text messages, we automatically collect certain data about your device and browsing patterns, including:

  • Cookies: Small data files placed on your device, often containing an anonymous unique identifier.

  • Log Files: Data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web Beacons, Tags, and Pixels: Electronic files that record browsing behavior.

  • SMS Messages: Phone number and mobile carrier details.

Information Obtained from Third Parties

We may also obtain information about you from third parties, such as:

  • Vendors and service providers who support our Site, such as Shopify.

  • Payment processors who collect payment details.

  • Third-party tools for customer behavior analytics and marketing.

How We Use Your Personal Information

We use your personal information for the following purposes:

  1. Providing Products and Services:

    • Fulfill and process your orders.

    • Arrange for shipping and returns.

    • Send order confirmations, invoices, and other notifications.

  2. Marketing and Advertising:

    • Send promotional communications by email, text, or mail.

    • Tailor advertisements based on your preferences.

  3. Security and Fraud Prevention:

    • Detect and prevent fraudulent, illegal, or malicious activity.

  4. Improving Services:

    • Enhance user experience and improve functionality.

  5. Compliance with Legal Obligations:

    • Meet regulatory and contractual requirements.

Sharing Your Personal Data

We share your Personal Data with third parties to provide services, including:

  • Service Providers: IT management, payment processing, customer support, fulfillment, and data analytics.

  • Business Partners: For marketing and promotional purposes.

  • Legal Requirements: To comply with applicable laws and respond to legal requests.

We have "sold" or "shared" personal information in the past 12 months for advertising and marketing purposes. You can opt out of such practices by contacting us or visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

Cookies and Do Not Track

We use Cookies to:

  • Remember your preferences and improve the Site’s functionality.

  • Run analytics and understand user interactions.

  • Deliver tailored advertisements.

Most browsers allow you to manage Cookie settings. Blocking Cookies may affect certain features of the Site. We also recognize Global Privacy Control (GPC) signals for opt-out requests. For more information, visit https://globalprivacycontrol.org.

Your Rights

Depending on your location, you may have the following rights:

  1. Access/Know: Request access to your personal information.

  2. Delete: Request deletion of your personal information.

  3. Correct: Request corrections to inaccurate information.

  4. Portability: Request a copy of your data.

  5. Restrict Processing: Request to limit the processing of your data.

  6. Withdraw Consent: Revoke previously given consent.

To exercise these rights, contact us at support@drinklumiere.com. Verification of identity may be required.

Data Retention

We retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Security

While we implement measures to protect your personal information, no security system is impenetrable. We recommend safeguarding your account credentials and contacting us immediately if you suspect unauthorized access.

International Users

If you access our Site from outside the U.S., your data may be transferred, stored, and processed in the U.S. or other countries with different data protection standards. We ensure such transfers comply with applicable laws.

Contact

For questions, complaints, or requests, contact us at:

Email: support@drinklumiere.com