Terms of service

OVERVIEW

This website is operated by Lumiere. Throughout the site, the terms “we”, “us”, and “our” refer to Lumiere. Lumiere offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

SECTION 3 - PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time.

SECTION 4 - SUBSCRIPTION SERVICES AND BILLING

By purchasing subscription-based products or services from us, you agree to the following:

  • Recurring Payments: Subscriptions include recurring payment obligations, and you authorize us to charge your payment method automatically at the agreed-upon intervals.

  • Cancellation: Subscriptions can be canceled after the initial 14-day period following the first order. To cancel, log in to your account or contact our support team.

  • Modification: We reserve the right to change prices and subscription terms at any time, with notice provided to subscribers.

SECTION 5 - USER COMMENTS AND FEEDBACK

If, at our request, you send certain submissions (e.g., contest entries) or without a request from us, you send creative ideas, suggestions, or other materials (collectively, 'comments'), you agree that we may, at any time, edit, copy, publish, or distribute these comments without restriction. We are not obligated to maintain any comments in confidence, pay compensation, or respond.

SECTION 6 - DISCLAIMERS AND LIMITATIONS OF LIABILITY

Our products and services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We shall not be liable for any damages, including, without limitation, lost profits, lost revenue, or any similar damages, arising from your use of the Service.

Statements made on this site have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Users are advised to make their own tests to determine the safety and suitability of the products or product combinations mentioned on the website.

SECTION 7 - DISPUTE RESOLUTION

Any disputes arising from these Terms of Service will be resolved through binding arbitration. Class-action lawsuits and jury trials are waived. Exceptions include claims filed in small claims court or enforcement actions through applicable agencies. You may opt out of arbitration by notifying us in writing within 30 days of agreeing to these Terms.

SECTION 8 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the United States.

SECTION 9 - MOBILE TERMS OF SERVICE

The Lumiere mobile message service (the "Service") is operated by Lumiere (“Lumiere”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lumiere’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lumiere through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lumiere. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18449192227 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lumiere mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18449192227 or email sales@DrinkLumiere.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


SECTION 10 - CUSTOMER REVIEWS POLICY

To maintain the integrity and usefulness of customer reviews, we reserve the right to moderate all reviews submitted on our website.

By submitting a review, you agree that:

  • Reviews must be honest, unbiased, and based on a genuine, first-hand experience with the product.

  • Only one review per verified customer per product is permitted.

  • Reviews must be submitted by customers who have purchased the product directly from us or through an authorized retailer.

We may remove or decline to publish reviews that:

  • Are spam, promotional, or submitted in bulk

  • Contain false, misleading, or unsubstantiated claims

  • Are submitted by competitors or parties with a conflict of interest

  • Include harassment, hate speech, profanity, or personal attacks

  • Are duplicative, intentionally disruptive, or submitted in bad faith

  • Reference issues unrelated to the product itself (e.g., third-party policies, shipping delays outside our control, or unrelated opinions)

Negative reviews are not removed solely for being unfavorable. However, we reserve the right to enforce this policy to ensure reviews remain relevant, constructive, and trustworthy for all customers.


SECTION 10 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@drinklumiere.com.